Refund Policy

PromoHyper is operated by Canberk Sezer. Payments are processed by our reseller and merchant of record, who handles billing and refunds on our behalf. This page explains, in plain terms, when you get your money back.

If a render fails, you are not charged for it

This is the most common case and it is automatic. If a video fails to render on our side, the credit goes straight back to your balance — you never pay for a video you did not receive. If that did not happen for any reason, email [email protected] and we will put it right.

Your 14-day right of withdrawal

You may request a refund within 14 days of your purchase.

Because credits give you immediate access to the service, you are asked at checkout to agree that delivery begins right away. As with digital products generally, once you have started using what you bought — that is, once a credit has been spent on a render — the right of withdrawal no longer applies to that credit. Credits you have not spent remain refundable for the full 14 days.

How to request a refund

Email [email protected] with the email address you bought with, and we will handle it. You can also contact our merchant of record directly through the support link on your purchase receipt. A real person answers, usually within a day.

Refunds are returned to the original payment method. Your bank or card issuer decides how quickly it appears — typically a few business days.

Before you buy, everything is free

You do not have to pay to find out whether PromoHyper suits you. Analysing your product, building your brand profile, writing three script directions and previewing the full storyboard all cost nothing and need no card. Every account also gets one free watermarked render. We would much rather you use those than buy and ask for your money back.

Statutory rights

Nothing here removes any right you have under the consumer law of the country you live in.

Contact

Canberk Sezer · [email protected]